Sendupdates.ai

Effective Date: January 29, 2026

1. Agreement to Terms

These Terms of Service("Terms") constitute a legally binding agreement between you("User," "you," or "your") and SendUpdates.ai ("Company," "we," "us," or "our") governing your access to and use of our automated email workflow platform and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are using theServices on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Enterprise customers may be subject to additional terms set forth in an Enterprise Addendum.

2. Description of Services

SendUpdates.ai provides an automated email workflow platform that connects to third-party business tools and services (including but not limited to Stripe, QuickBooks, Mercury,HubSpot, Google Sheets, and similar platforms) to help users generate investor updates, stakeholder communications, and other business correspondence using artificial intelligence and machine learning technologies.

3. Account Registration and Security

You must register for an account to use certain features of the Services. You agree to: (a) provide accurate, current, and complete registration information; (b) maintain the security of your password and account credentials; (c) promptly update your account information as needed; and (d) accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

4. User Content and Data

4.1 Your Content

"User Content" means any data, text, information, or other materials you submit, upload, or make available through the Services, including data obtained from your connected third-party integrations. You retain all ownership rights in your User Content.

4.2 License to User Content

By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit your User Content solely for the purpose of providing and improving the Services. This license includes the right to process your UserContent through AI and machine learning systems, including large language models operated by us or our service providers.

4.3 Anonymized Data License

You grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free, fully-paid, sub licensable license to create, use, modify, distribute, sell, license, and otherwise exploit Anonymized Data derived from your User Content and usage of the Services."Anonymized Data" means data that has been de-identified in accordance with NIST Special Publication 800-188 or equivalent standards, such that: (i) all direct identifiers (names, email addresses, account numbers) have been removed; (ii) quasi-identifiers have been generalized or suppressed to prevent re-identification; and (iii) the anonymization is not reasonably reversible using available technology. Anonymized Data is not considered UserContent or Confidential Information, and we may use it for any lawful purpose, including: (a) developing, improving, and training our AI models and algorithms; (b) creating benchmarks, analytics, and industry reports; (c)developing new products and services; (d) marketing and business development; and (e) sharing with third parties without restriction. Upon request, we will provide documentation of our anonymization methodology.

4.4 Feedback

If you provide suggestions, ideas, feedback, or recommendations regarding the Services("Feedback"), you grant us a perpetual, irrevocable license to use and incorporate such Feedback into the Services without any obligation to you.

5. Third-Party Integrations

5.1 Authorization

When you connect third-party services to SendUpdates.ai, you authorize us to access and retrieve data from those services on your behalf. You represent that you have all necessary rights and permissions to grant us such access and that your use of such integrations complies with the terms of service of each third-party provider.

5.2 Third-Party Terms

Your use of third-party services is governed by the terms and policies of those third parties. We are not responsible for the practices, content, or availability of third-party services. You acknowledge that third-party integrations may be modified, suspended, or discontinued at any time.

6. Data Security Commitments

6.1 Encryption Standards

We commit to maintaining the following security measures: (a) All data transmitted between your systems, third-party integrations, and our Services is encrypted using TLS 1.3 or equivalent industry-standard encryption; (b) All data stored within our systems is encrypted at rest using AES-256 encryption or equivalent; (c) Authentication credentials and API tokens for your connected services are encrypted and stored in isolated, secure environments with strict access controls.

6.2 AI Processing Protections

When your data is processed through large language models (LLMs) or other AI systems: (a) Your User Content is transmitted to AI providers using encrypted connections; (b) Your data is processed in isolated sessions and is not used to train third-party AI models;(c) We do not share, sell, or disclose your unencrypted User Content to any third party except as necessary to provide the Services or as required by law;(d) AI processing outputs are returned exclusively to you and are treated as your User Content.

6.3 AI Subprocessors

We use the following AI service providers as sub processors: (a) OpenAI, L.L.C. — for natural language processing and content generation. OpenAI processes data under their API DataUsage Policy, which specifies zero data retention for API customers and no use of API data for model training; (b) Anthropic, PBC — for natural language processing and content generation. Anthropic processes data under their Commercial API terms, which specify no training on customer data and limited retention for abuse monitoring. A current list of all sub processors is maintained at Sendupdates.ai. We will provide at least 30 days' notice before adding new sub processors, and enterprise customers may object to new sub processors as described in our Data Processing Addendum.

6.4 Data Minimization

We collect and process only the minimum data necessary to provide the Services. We do not access data from your connected integrations beyond what is required to generate and deliver your communications.

7. Prohibited Uses

You agree not to: (a) use theServices for any unlawful purpose or in violation of any applicable laws; (b)attempt to gain unauthorized access to any part of the Services or related systems; (c) interfere with or disrupt the integrity or performance of theServices; (d) use the Services to transmit malicious code, spam, or harmful content; (e) reverse engineer, decompile, or attempt to extract source code from the Services; (f) use the Services to generate content that is defamatory, fraudulent, or violates third-party rights; or (g) resell, sublicense, or provide access to the Services to third parties without our written consent.

8. Intellectual Property

The Services, including all software, algorithms, designs, documentation, and related intellectual property, are owned by us or our licensors. These Terms do not grant you any rights to our intellectual property except the limited license to use the Services as provided herein. All AI-generated content created through your use of theServices is owned by you, subject to any underlying intellectual property rights of third parties.

9. Payment Terms

Certain features of theServices require payment. You agree to pay all applicable fees as described on our pricing page or in your order form. Fees are non-refundable except as required by law or as expressly stated in these Terms. We may change our fees upon 30 days' notice. Continued use after a price change constitutes acceptance of the new fees.

10. Term and Termination

10.1 Term

These Terms remain in effect until terminated by either party.

10.2 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in theServices.

10.3 Termination by Us

We may suspend or terminate your access to the Services at any time for any reason, including breach of these Terms, with or without notice.

10.4 Effect of Termination

Upon termination: (a) your right to use the Services immediately ceases; (b) we will delete your UserContent within 90 days, except as required to comply with legal obligations or as permitted for Anonymized Data; (c) any provisions that by their nature should survive will continue in effect, including Sections 4.3, 8, 11, 12, 13, and 14.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND"AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE MATERIAL. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND APPROVING ALL CONTENT BEFORE SENDING. WE MAKE NO REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANYAI-GENERATED OUTPUT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL LIABILITY FOR DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INNO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; (d)your violation of any third-party rights; or (e) your violation of any applicable laws.

14. General Provisions

14.1 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.Any disputes shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

14.2 Dispute Resolution

Before initiating any legal proceeding, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days. If the dispute is not resolved, either party may proceed with formal dispute resolution.

14.3 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or prominent notice within the Services. Your continued use after changes take effect constitutes acceptance of the modified Terms.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14.5 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

14.6 Entire Agreement

These Terms, together with ourPrivacy Policy, Data Processing Addendum, and any applicable order forms, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

14.7 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15. Contact Information

For questions about theseTerms, please contact us at:

SendUpdates.ai

Email: hello@sendupdates.ai

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